Our Warranty

Custom-made Furniture
Cameo Collection is known for producing durable high-quality furniture. Our products are handmade with a personalized attention to detail. We skillfully handcraft our upholstered furniture with care from beginning to end all the way from the construction of our sturdy hardwood frames to the finishing touches. Our furniture is made from natural materials which makes it perfectly normal to find small differences between pieces, from photos, new production or floor models.

Please note that any damages caused by negligence, accidents or misuse will not be covered by our warranty. Any repairs or modifications performed by third parties will void the Cameo Collection warranty.

Frames
Our hardwood frames have a lifetime warranty. This warranty is valid only when upholstering is performed by Cameo Collection. We meticulously build our hardwood frames with kiln-dried Canadian birch or maple. The drying process prevents wood frames from warping, twisting or developing mold and bad odors. We build our frames with counter-sunk screws, high-pressure staples, high-performance glue, and corner blocks to add more stability, durability, comfort, and support.

Springs
Our high-performance Nosag sinuous coil support system carries a three (3) year warranty. This spring system gives extra resiliency and strength to ensure optimal support for years to come, without sagging. This warranty is valid only when upholstering is performed by Cameo Collection. Any repairs or modifications performed by third parties will void this warranty.

Foam
We use superior quality filling materials and high-density foams. Our hypoallergenic foams meet Californian flammability standards. We manufacture our seat and back cushions to stay resilient over many years of use. They carry a one (1) year warranty against sagging and manufacturer's defects. It's normal for foam, polyester, fibers and other fillings to soften over the years. A cushion will soften and begin to take the shape of its user over time. Back pillows will lose some of their fullness. These are not defects. To extend the life of your cushions we suggest sitting in a different spot from time to time as well as flipping and rotating your cushions. To make your sofa feel like new again, we can refresh or change the inserts in your seat and back cushions. Additional fees will apply depending on sizes and filling material types. We advise you not to remove or wash your cushion covers.

Fabric
For fabrics maintained under normal conditions, Cameo Collection offers a one (1) year warranty on manufacturing defects. This warranty does not cover fading, pilling or shrinking which may occur under normal conditions. Cuts, holes, burns, and damages caused by pets and sun exposure or from insufficient cleaning are excluded. This warranty does not apply to outsourced fabrics. We've carefully chosen our gallery of fabrics to offer the best quality upholstery textiles for normal residential use. To protect your fabrics, we offer various non-toxic stain-resistant treatments at the point of sale. This barrier helps protect your furniture from hard-to-remove stains. Fabrics should be professionally cleaned only. Do not remove covers for cleaning.

Leather
Leather carries a one (1) year warranty from the date of purchase against splitting and seam splitting. This natural material may contain colour variations due to natural animal markings, grain, wrinkles or brands which are considered normal and not defects. No two hides are alike and variances may occur on the same hide. Outsourced leathers, fading, stretching, wrinkling and dye lot variances are not covered by this warranty.

Sofa Bed Mechanisms
Our sofa bed mechanisms carry a three (3) year warranty against manufacturer's defects. We use quality residential and industrial mechanisms for our North American and European style sleep sofas. Please note that any damages caused by negligence, accidents or misuse and any modifications or repairs performed by third parties will not be covered by our warranty.

Sofa Bed Mattresses
Our standard North American style sofa bed mattresses and our European style mattress/foundations carry a three (3) year warranty against manufacturer's defects. Please note that any damages caused by negligence, accidents or misuse and any modifications or repairs performed by third parties will not be covered by our warranty.

Swivel bases / Swivel, Recliner, Rocker Mechanisms
Swivel mechanisms/swivel-rocker and recliner systems carry a one (1) year warranty against manufacturer's defects. Please note that any damages caused by negligence, accidents or misuse and any modifications or repairs performed by third parties will not be covered by our warranty.

Handling
We carefully inspect and wrap your furniture in plastic before it leaves our factory. Please make sure to inspect your furniture upon arrival. Clients are responsible for making any and all claims to the delivery team before they leave. Cameo Collection will not be held responsible for damages thereafter.

Post-Delivery Service Calls
Please contact us with any problems or questions concerning our products or warranties. One of our technicians will determine if your service call is under warranty. There is a $100.00 fee for a 1 hour min service call not under warranty and additional fees will apply for any extra time or additional parts needed.